Terms of Service

1. Acceptance of Terms

By accessing or using Notera, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be bound by them. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Accounts & Registration

You must create an account to use most features of the Services. You agree to:

Provide accurate and complete registration information.
Keep your password confidential and not share access to your account.
Notify us immediately at support@notera.so if you suspect unauthorized access to your account.
Be responsible for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Subscription Plans & Billing

Notera offers Free, Standard, and Pro subscription tiers. Paid plans are billed through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis (monthly or annually, depending on your selection).

Free tier — available to all registered users at no cost, subject to the limits described on our Pricing page.
Paid tiers (Standard / Pro) — billed in advance. Subscriptions auto-renew unless cancelled before the renewal date.
Cancellation — you may cancel at any time from your account settings. Access continues until the end of your current billing period. We do not issue prorated refunds for partial periods, except where required by applicable law.
Price changes — we will provide at least 30 days' notice before changing subscription prices. Continued use after the effective date constitutes acceptance of the new pricing.

All fees are non-refundable unless otherwise stated or required by law.

4. Storage Fair Use Policy

Pro Plan — Unlimited Storage

The Pro plan is advertised as offering unlimited file storage. This unlimited storage allowance is intended for normal personal and professional creative use of the Notera canvas — uploading images, drawings, documents, and files as part of your boards and projects.

Fair use applies. Storage is provided without a hard cap to avoid interrupting genuine creative workflows. However, accounts that use storage in a manner inconsistent with normal personal canvas use — for example, as a general-purpose file hosting service, for bulk media archiving unrelated to Notera boards, or for automated large-scale uploads — may be contacted by our team. We reserve the right to:

Notify account holders whose storage usage significantly exceeds what is typical for a personal canvas user.
Work with affected users to bring usage in line with fair use before taking any further action.
Suspend or limit storage functionality for accounts that continue to use the Service outside the scope of normal personal use after notice.

The vast majority of users will never approach any threshold that would trigger this policy. This clause exists solely to protect service quality for all users against extreme edge cases.

Free and Standard plan users are subject to the storage limits shown on the Pricing page. Uploads that would exceed your tier's storage limit will be rejected.

5. Acceptable Use

You agree not to use the Services to:

Violate any applicable law or regulation.
Upload, post, or transmit content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
Infringe the intellectual property rights of others.
Distribute malware, spam, or other harmful software.
Attempt to gain unauthorized access to any part of the Services or other users' accounts.
Scrape, crawl, or otherwise systematically extract data from the Services without our prior written consent.
Resell, sublicense, or commercially redistribute the Services without authorization.

6. Your Content

You retain ownership of all content you create or upload through the Services ("User Content"). By using the Services, you grant Notera a limited, non-exclusive, royalty-free license to host, store, and display your User Content solely to provide and improve the Services.

You are solely responsible for your User Content. You represent and warrant that you have all rights necessary to upload and use your User Content through the Services, and that doing so does not violate any third-party rights or applicable law.

We do not sell or share your User Content with third parties for advertising or commercial purposes.

7. Intellectual Property

The Notera name, logo, application design, and all related software are the intellectual property of Notera and are protected by applicable copyright, trademark, and other laws. These Terms do not grant you any right to use Notera's trademarks, logos, or other brand elements without our prior written consent.

8. Termination

You may delete your account at any time from your account settings. Upon deletion, your data will be removed from our active systems within one (1) month of account termination, subject to our Privacy Policy and any applicable legal retention requirements.

We may suspend or terminate your access to the Services at our discretion if we reasonably believe you have violated these Terms, without prior notice and without liability to you. In cases of non-material or first-time violations, we will generally attempt to contact you before taking action.

9. Disclaimers

The Services are provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.

We make reasonable efforts to maintain data integrity and availability, but we are not responsible for data loss caused by factors outside our reasonable control.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Notera and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to loss of data, loss of revenue, or loss of profits, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising from or related to these Terms or the Services shall not exceed the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) $50 USD.

11. Changes to These Terms

We may update these Terms from time to time. We will indicate the date of the most recent update at the top of this page. For material changes, we will provide notice via email or a prominent in-app notification at least 14 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes arising under or in connection with these Terms shall be resolved through good-faith negotiation first. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction.

13. Contact Us

If you have any questions about these Terms, please contact us:

Notera

support@notera.so